Shipping Protection
Shipping Protection
- Free shipping across New Zealand with
- 30-day return guarantee
- 100% secure payment
- Limited stock, restock not guaranteed
FREE SHIPPING
We offer free shipping on all orders across New Zealand.
Orders are processed within 1–2 business days (Monday to Friday). Once shipped, delivery typically takes 3–10 business days, depending on your location, for a total delivery time of 4–12 business days. You will receive a tracking number by email as soon as your order ships.
For detailed information, please read our shipping policy.
Return & Refund
We want you to love your order. That's why we offer a 30-Day Money-Back Guarantee.
If you are not fully satisfied, you can return your item within 30 days of arrival for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached.
For more details read our refund policy or to start a return, contact us at info@ponsonbylane.com.
customer service
Our customer service team is here to help.
Availability:
Monday to Friday: 9am - 6pm.
Saturday and Sunday: Closed.
We aim to respond to all inquiries within 24 hours during opening hours.
Reach us anytime via our contact information or email us at info@ponsonbylane.com.
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10,000+ Happy Customers
Excellent 4.9 ★★★★★
LOVED BY 10,000+ WOMEN Across New Zealand
I'm 168 cm and the midi sits right at my calf, exactly where it does on the model. The waistband doesn't roll down when I sit, which is the part I always worry about.
Wellington wind is the real test and the pleats stayed put. That says more than any photo could.
Ordered on the Sunday, wore it to work on the Thursday. It came folded properly, no creases to iron out first.
The colour is the same in daylight as on the screen, which honestly surprised me. I've been caught out before. I've since ordered a second one in navy.
It works with sandals in the afternoon and with boots once it cools off. Two outfits out of one piece, and I didn't have to think about it.
I wasn't sure about the size and went a size up. Turned out I didn't need to, so I swapped it — no fuss, no questions, and the replacement was here in three days.
Customer service
A question or need help with your order? Write to info@ponsonbylane.com. We reply within 24 hours.
Secure payment
Your payment details are handled securely and encrypted.
Tracked delivery
You get a tracking number by email as soon as your parcel ships — you always know where it is.